The customer support that you will receive from your web hosting supplier is really important, regardless of whether you have pre-sales questions and you're not a client yet, or you've got a technical issue with an active account. Prompt and clear information about a question or an issue will save you lots of time and efforts, not mentioning that this is usually an indicator that you're ordering from a genuine website hosting supplier not from some reseller. If you obtain a hosting account via a company that doesn't own its servers and it cannot access them right away, it is very likely that you will wait for a few days to receive a response to any question, therefore your web sites may stay offline for a long time. However, a supplier that offers different ways of communication and has a support team available at any time can assist you right away and help you decrease or completely avoid any kind of downtime and potential losses.

24/7 Customer Support in Web Hosting

We offer 24/7 billing, customer and technical support for our web hosting plans. Even if you aren't our customer yet and you have some questions, we will help you right away and supply you with the needed information, in order to give you the choice to make the best decision when you obtain a new website hosting account. We are available at any moment, including holidays and weekends, and we offer several ways of communication to contact us - phone, live chat, e-mails and support tickets. To make things easier for you, we have several telephone numbers all over the world, thus you will be able to call the one which is closer to you. The maximum response time for your e-mail messages and the tickets is one hour. The actual response time is no more than 15-20 min, so you can forget about waiting for several days to receive assistance for any kind of task or issue, whatever its complexity.

24/7 Customer Support in Semi-dedicated Servers

We know how crucial it is to receive quick help, particularly when your website is not working properly for some reason. All our semi-dedicated plans feature 24/7 customer and tech support, so if anything happens, you are able to use a number of methods to contact us - telephone line with a couple of local numbers globally, live chat, emails and tickets. The first two options are for billing, pre-sales and general matters, which means that in case you don't have an account yet, for example, you can find more info for our services, or we will assist you with uncomplicated tech problems. The other two options are for solely technical problems or everything that's more time-consuming considering that it's more convenient to track the conversation between you and our support crew. The guaranteed max reply time for them is merely 1 hour, the typical one - 15-20 min, so you won't need to wait for a whole day in order to get support like you may have to do with various other service providers.

24/7 Customer Support in Dedicated Servers

We are aware how important it is to get timely support in general, let alone if you run a whole server, that's why every single dedicated server that we provide comes with 24/7 support with one-hour answer time guarantee whatever the issue. This service is free of charge for any type of difficulties with the server or the software that was installed by our administrators during the setup, so you'll be able to get in touch with us as many times as you need, even during holidays. You could either open a trouble ticket from your billing section or you could send an e-mail message, and the actual reply time for either of these rarely exceeds 30 minutes because we have admins available 24x7x365. If you need general information about our servers or you have a billing question/issue, you can also call one of the local telephone numbers we have on 3 different continents or you can employ our live chat service and talk to an agent online. For third-party software support, we provide a Managed Services upgrade, that you'll be able to include to your server plan through your billing Control Panel.