There are different ways to contact the web hosting company whose services you’re using, but the one that you’ll invariably find no matter which company you choose is a support ticket system. It’s the easiest correspondence channel for different reasons. In the event that no client support engineer is available at the moment and they’re all busy, a telephone call may not be answered, but a ticket will invariably be received. Moreover, you can copy & paste large pieces of info without needing to worry about spelling errors, and if a given problem requires more time to be sorted out or a number of replies have to be exchanged, all the info will be in the exact same location, so each party can always follow the steps taken by the other one. The drawback of using tickets to contact your web hosting company is that they are typically separate from the hosting platform, which goes to say that if you have to provide information or to follow guidelines, you will need to use no less than two separate interfaces and this number may rise if you want to administer several domain names. Moreover, lots of hosting providers respond to tickets after hours, or even once in every 24 hours, and for you as a client, this simply means wasted time whilst waiting around for a response.

Integrated Ticketing System in Web Hosting

Our web hosting plans come with an integrated trouble ticket system, which is included in our in-house developed Hepsia Control Panel. As opposed to other comparable tools, Hepsia allows you to manage everything related to the hosting service itself in the very same place – invoices, website files, e-mails, support tickets, etc., avoiding the necessity to go through different admin dashboards. In the event that you’ve got any pre-sales or technical questions or any problems, you can open a ticket with just several clicks without the need to leave your Control Panel. During the process, you may pick a category and our system will present you with a number of help articles, which will give you additional info and which may help you fix any particular issue even before you actually post a ticket. We guarantee a support ticket response time of no more than 1 hour, even in case it is a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Servers

If you have a semi-dedicated server account with our company and you wish to touch base with our customer service staff representatives, you’ll be able to open a support ticket straight from your Hepsia hosting Control Panel instead of going through a completely different support platform as you’ll have to do with the vast majority of web hosting providers on the market. Our integrated trouble ticket system will allow you to send a new ticket without any hassles and to look through older tickets using a clever search box. Also, you will be able to have a look at the relevant knowledge base articles that our system will present to you based on the problem category that you pick for your new ticket. You can do all the aforementioned activities without logging out of your Hepsia Control Panel at any time, which goes to say that if you face any complication or have a query, you can contact our support engineers and resolve the specific problem in no more than 1 hour through one single support platform.