If you ever have any inquiries connected to the hosting service in general or you experience a problem with your websites, you’ll have to touch base with the web hosting company’s client support team. It may not make any difference how fast they will reply when you have a question of a general nature, but a problem such as a botched web app update, for example, may lead to your site becoming broken or unavailable on the web. And the longer you have to wait for the support team to get back to you, the longer the site will be down. If you offer goods or services online, any downtime will influence your website in a destructive way and you can lose existing or potential visitors. Many web hosting providers, predominantly resellers, reply to emails and support tickets within 24 hours, but in the Internet age that’s way too long, as customers will scarcely ever revisit a site that isn’t functioning properly over lengthy time periods.

One-Hour Response Guarantee in Web Hosting

Our guaranteed max reaction time for any support ticket that you post or any e-mail that you write is just sixty minutes, even in case you contact us on weekends and national holidays. Whatever the essence of your query or issue may be, we will help you right away and will supply you with the necessary information to troubleshoot any problem with your websites. The actual response time normally doesn’t surpass fifteen-twenty minutes, which implies that you can just forget about waiting around for hours and hours on end to get a problem sorted out or what’s even worse than that – waiting around a whole day only to get an answer that more info is necessary while nothing is fixed. We’ll give you assistance in a jiffy merely because we realize precisely how expensive time can be in the dynamic digital sphere. The 60-minute reply time guarantee applies to any technical or billing enquiry that you might have about our web hosting plans.

One-Hour Response Guarantee in Semi-dedicated Servers

Our technical support staff representatives are available at all times and they will reply to any support ticket that you send from our web hosting Control Panel within no more than sixty minutes. The response time is guaranteed regardless of whether you have a generic question in regard to your semi-dedicated server or you come across some obstacle and for most issues you will not have to wait even that long. Irrespective of what the nature of the issue is or what time of day or night it is, we’ll be there to lend you a hand, as we are available 365 days a year to take care of any billing, technical or general issue. In case you contact us about anything that’s within our capabilities, we will resolve it before we reply, which implies that you won’t have to wait around for hours or even days while the problem lingers. In case there’s something that you have to do on your end, we will provide you with the necessary details – what possible solutions to try out, what actions to take, etc.