Although this isn't the keyfactor to distinguish a trustworthy web hosting supplier from a bad one or a reseller from a real provider, being able to call and speak with a live person is an indicator that you aren't working with a one-person service provider and that you will be able to get in touch with somebody when you need support. The phone support for web hosting services may vary from standard to dedicated, so the issues that can be resolved through a phone call vary based on the specific service provider. Generally, these matters are more basic and include billing or first level tech issues because more complex issues often require a support ticket where both you and the sysadmins can follow what's going on with a particular issue. Nonetheless, being able to call your service provider will save you considerable time and efforts for the numerous tiny problems which will eventually appear when you manage your hosting account.

Phone Support in Web Hosting

All of our web hosting plans feature telephone support fourteen hrs a day even on official holidays, therefore if you don't have an account yet, you will be able to give us a call and find out more about our services or if we'll meet the system requirements for your sites. For your convenience, we have local phone lines in the United States, Great Britain and Australia, so you will be able to call the phone number that is nearer to you. If you're an existing customer, we can help you in a timely manner with all the general and billing matters as well as with various technical matters in order to save you time and efforts - we acknowledge the fact that in some cases it's much easier consult with a live person and get things done right away. Of course, some problems cannot be managed over the phone, so in such a case you're able to use our ticketing system.

Phone Support in Semi-dedicated Servers

The support services forall of the semi-dedicated server plans that we provide feature real-time phone support for 14 hours every day. If you hesitate which package is suitable for your sites, you want to find out more about the package's specifications or you need any other info on our services, you'll be able to call any of the local phone numbers that we have in the United States of America, the UK and Australia and our support representatives will assist you. If you already own an account, you're able to get in touch with us about general and sales issues, although we are usually able to assist with a multitude of technical issues as well. For strictly technical problems you need to take advantage of our in-built ticketing system where the communication between you and our tech support crew will be in 1 place, which is the better option if your trouble requires more time to be dealt with or it needs to be escalated to our system administrators.