Support Channels

  • 1 hour ticket response time
  • A One–Hour Response Time Guarantee

  • All your support requests will be dealt with in maximum sixty minutes after the trouble ticket or e–mail has been submitted. If your issue needs additional assistance from a server admin, we will direct the ticket or the email to the person in charge, in a timely manner and we will leave a comment to let you know that more time will be needed for finding the best solution. Furthermore if you order our Optional Admin Services package, any of the server administration tasks included there will be executed whenever you choose.

  • Top quality support service
  • A Topflight Customer Service

  • Should you need assistance using our Website Control Panel or with any of the applications that we have pre–installed on the server for you, do get in touch with our help desk support team at any moment via the ticketing system. Plus, should you require assistance managing your dedicated web hosting server, you can make use of our Optional Admin Services package, that includes OS updates on a weekly basis, software installation and troubleshooting services, server monitoring and restarting services, data backup disk space, etcetera.

  • Intuitive help center
  • A User–Friendly Help Area

  • Our Website Control Panel has been preinstalled for each dedicated web hosting plan. Among its characteristics is a very convenient integrated knowledgebase that will guide you step by step on how to use it. Most instructional articles have video versions which show all the tasks that you can perform in a very illustrative way. You will find the how–to articles and the video tutorials in the top right corner of each Website Control Panel section.