Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our customer help staff is taught to efficiently address all our web hosting plans customers’ requests and guidance questions. Through our ticketing system, it is also possible to submit your question and a support crew representative is going to go back to you within max sixty minutes. Actually, practice has proved that the regular resolution time is 20 mins.

  • Top quality support service

  • A Top–quality Support Service

  • Our support service is provided by a group of trained professionals that are prepared to reply to your issue right away. You’re able to contact the tech support team staff by launching a customer assistance ticket from your Website Control Panel or by sending us an e–mail. On working days, you can also contact us on the phone or use the live chat option.

  • Intuitive help center

  • An Intuitive Help Section

  • Our company has incorporated a detailed know–how base into the Control Panel to assist you to obtain important step–by–step information whenever you want. Each section of the Control Panel possesses its own contextual guide area featuring a variety of how–to content articles. We have also prepared video tutorials to supply you with a better idea of the correct way to perform any presented process.